Privacy Policy

Privacy Policy

Progressive Option Support Services (POSS) is committed to providing you with a website experience that respects and protects your personal privacy choices and concerns. The POSS website accessed at www.progressiveopt.com (the “Website”) is designed to provide you with helpful information about us and our services and with employment opportunities. The Website does not promote or sell products; we do hope, however, that the information we provide on the Website encourages you to use or join our organization as a client or employee.

This Privacy Policy describes how we collect information from or about you online through the Website, why we collect this information, how we will use or disclose this information, and how you may update or delete identifiable information about you from our records. This Privacy Policy covers information that we gather when you are accessing the Website. This Privacy Policy does not apply to the practices of companies whom we do not own or control, or to individuals that we do not employ or manage. BY VISITING THE WEBSITE, YOU ACKNOWLEDGE THAT YOU ACCEPT THE PRACTICES AND POLICIES OUTLINED IN THIS PRIVACY POLICY. IF YOU DO NOT AGREE TO THE TERMS AND CONDITIONS OF THIS PRIVACY POLICY, PLEASE DO NOT VISIT OR USE THE WEBSITE.

Collected Information. To provide the Website visitors with the most useful information, we collect selected information about visits to the Website, including the number of visits to the Website, and the pages visited. This information helps us to assess the effectiveness of the Website, ensure meaningful information is available to Website visitors and improve Website performance.

Email Security. Messages that you send to us by email (via the Contact Us links on the Website pages) may not be secure. If you choose to send any confidential personal information to us via email, you accept the risk that a third party may intercept and use this information.

Cookies. POSS does not use cookies on its Website other than if you decide to opt-in for emails and click the “remember me” box, and we will not write a cookie to your hard drive when you visit the Website except in such instance.

Use of Information. POSS is the only owner and user of the information collected on the Website. We do not and will not sell, give, share, or rent this information to others in ways different from what is disclosed in this Privacy Policy; provided that POSS may provide such information to its authorized agents or partners in order to conduct its business in the ordinary course. In addition, certain vendors providing services to us may have access to limited information, but all such vendors are subject to confidentiality restrictions. In some cases, we may choose to buy or sell assets. In these types of transactions, user information is typically one of the business assets that is transferred. Moreover, if our company, or substantially all of our assets were acquired, or in the unlikely event that we go out of business or enter bankruptcy, user information would be one of the assets that is transferred or acquired by a third party. You acknowledge that these transfers may occur, and that any acquirer of our company or our assets may continue to use your personal information as set forth in this Privacy Policy. We may release personal information when we believe in good faith that release is necessary to comply with law or court order; enforce or apply our conditions of use (such as this Privacy Policy or our Terms and Conditions) and other agreements, or protect our rights, property or safety, or that of our employees, our users or others. This includes exchanging information with other companies and organizations for fraud protection or security violations, including any harmful, infringing or illegal activity. Our disclosures may occur under circumstances where we may not be authorized to advise you of such action.

Use of Mobile Numbers.  The mobile numbers we collect are used solely for the purpose or providing you with the services and information you request.  We use your mobile number to communicate updates and alerts.  We value privacy and are dedicated to keeping your mobile number confidential.  We do not sell, rent, or distribute your mobile number to third parties for solicitation or any other purpose without your explicit consent.

Employment Inquiries. The Website has an employment page for job seekers. We give job seekers the option of putting resumes in our database and applying to specific job openings with POSS. The functionality associated with this part of the Website requests users’ contact information (such as email address) and personal information (such as work histories and academic achievements). The user’s contact is used to contact the user in connection with potential job opportunities. This information may be retained by POSS for any period of time, subject to applicable law.

Third-Party Links. The Website may contain links to websites that are neither owned by nor controlled by POSS. Once you leave POSS Website, this Privacy Policy no longer applies, and you will be subject to the privacy policies, if any, of the other website which may differ from this Privacy Policy. POSS assumes no responsibility for the privacy practices or the content of websites it does not control or own. The links from the Website that go to other websites are for your convenience only, and do not imply that we endorse or approve of those websites. We have no control over the content found on other websites. We are not responsible for any loss, injury, claim, liability or damage related to your use of the Website or other linked websites, whether from errors or omissions in the content of the Website or any other linked websites, from the Website being down or from any other use of the Website.

POSS Email Links. An email address link located on the Contact Us page is provided so you may email us with any inquiries. POSS aims to read messages received and to respond promptly. In addition to replying to your comment or inquiry, we may also file your email for future reference.

Security. The security of your personal information is important to us. We use reasonable precautions to protect the personal information we receive. Nonetheless, no website is completely secure and we cannot guarantee the security of such information. As a result, although we take appropriate measures to safeguard against unauthorized disclosures of personal information, you acknowledge that: (a) we cannot guarantee you that the information we collect will never be disclosed in a manner that is inconsistent with this Privacy Policy; (b) there are security and privacy limitations of the Internet and wireless networks which are beyond our control; (c) the security, integrity and privacy of any and all information and data exchanged between you and us through the Website cannot be guaranteed; (d) any such information and data may be viewed or tampered with in transit by a third party. If you have any questions about security or privacy on the Website, you can contact us at: hr@progressiveopt.com

Children Using the Website. The Website is not intended for use by children under 13. Children under 18 should access or use the Website only with involvement of a parent or guardian. Children under 13 are not permitted to submit personal information to our company. If we have knowledge that this has occurred, we will have the information deleted. We comply with the Children’s Online Privacy Protection Act of 1998 (which is available at http://www.ftc.gov/ogc/coppa1.htm) and will not knowingly collect personally identifiable information from, anyone under 13.

Contact Information. If you have any questions or concerns regarding privacy at the Website, please contact us as follows: Physical address: 221 River Street 9th Floor, Hoboken, NJ 07030 Phone: 1-877-615-3288 Email: hr@progressiveopt.com

Payment Policy

Payment Policy

Behavioral health services are billed according to rates determine by funding sources (i.e., insurance companies). A determined amount you may be responsible for (i.e. copays, deductibles, coinsurance), will be billed to you. Payment will be collected through automated electronic payment after each session. If you are unclear of your benefits, please confirm them with your insurance provider or POSS management team.
Private pay funded cases receive a contract for services with pay rates that are commensurate of provider credentials and sign this contract in advance before any services are rendered or billed.

Refund Policy

Refund Policy

No refunds for private pay, copays, or coinsurance fees, etc. will be provided to participants in Behavioral Health therapy after services are rendered. If you are not satisfied with your behavioral services, please contact our management team to discuss the concern.

HIPPA Notice

HIPAA Notice of Privacy

At POSS, we take your privacy very seriously. HIPAA is a federal program that requests that all medical records and other individually identifiable health information used or disclosed by us in any form, whether electronically, on paper, or orally be kept properly confidential. This Act gives you, the client, the right to understand and control how your personal health information (“PHI”) is used. HIPAA provides penalties for covered entities that misuse personal health information.

Understanding Your Health Information
When you begin working with Progressive Option Support Services a record of treatment is made. Typically, this record contains your history, assessment, medical information, diagnoses, treatment, a plan for future treatment, etc. This information often referred to as you/your child’s clinical record, serves as:
Basis for planning your care and treatment.
Legal document describing the care you received.
Means by which you or a third party payer can verify that services billed were provided

A source of data for health officials charged with improving the health of the nation, or needed services for the area.
A tool by which future or continual services can be approved.
Understanding what is in this record will help you to ensure its accuracy, better understand who, what, when and why others may access your information and help to make more informed decisions when authorizing disclosure to others.

Your Health Information Rights
Although your health record is the physical property of Progressive Option Support Services, the information belongs to you. You have the following rights:

A. Right to Request a Restriction
You have the right to request a restriction on our use and sharing of your protected health information. Progressive Option Support Services can deny the request if it is unreasonable or would be detrimental to your treatment.

B. Right to a Paper Copy of this Notice
You have a right to obtain a paper copy of this notice.

C. Right to Amend Your Health Information

You have the right to request an amendment to the health information we maintain about you, if you feel it is incorrect or incomplete for as long as the information is kept by Progressive Option Support Services. To request an amendment, you must submit a request in writing and state the reason that supports your request. The disputed information will remain in the record along with the amended information. Progressive Option Support Services  may deny your request if the request is not submitted in writing, does not contain a reason to support the request, the information that is being questioned was not originated by Progressive Option Support Services, it is not part of the information which you are permitted to inspect or copy, or it is currently accurate and complete.

Health Care Insurance Providers
For out of network services, we will provide you with statements that you may submit to your insurance carrier or complete any forms as required by your insurance carrier in order to obtain reimbursement for out-of-network providers. In order to assist you with obtaining reimbursement for our services, your insurance carrier may require that we provide a clinical diagnosis, or additional clinical information such as treatment plans or summaries, or copies of your child’s entire clinical record. In such situations, we will make every effort to release only the minimum information about you that is necessary for the purpose requested. This information will become part of the insurance company files and will probably be stored in a computer. Although all insurance companies claim to keep such information confidential, we have no control over what they do with it once it is in their hands. We will provide you with a copy of any report or form that we submit upon your request. By signing this Notice, you agree that we can provide requested information to your carrier for authorization of services and if/when you choose to file a claim for any services that we have provided to you or your child.

Others We May Share Your Information With
As required by law we will disclose you/your child’s protected health information, even if you do not sign an authorization form, under the following circumstances:

1. Disaster Relief-to an agency organizing disaster relief efforts.
2. Public Health Activities-such as: reporting to a public health or government authority for preventing or controlling disease, injury, or reporting child abuse or neglect.
3. Food and Drug Administration (FDA)-concerning adverse events or problems with products or medications for tracking purposes to enable product recalls or to comply with other FDA requirements.
4. To notify a person who may have been exposed to a communicable disease or may otherwise be at-risk of contracting or spreading a disease or condition
5. For certain purposes involving workplace illnesses or injuries.
6. Reporting victims of abuse, neglect or domestic violence-information will be disclosed as required by law.
7. Judicial and Administrative proceedings-information may be disclosed in response to a court or administrative order, subpoena, discovery requests, or other lawful process. Efforts will be made to notify you about the request or to obtain an order or agreement protecting the information.
8. Health oversight activities-information may be disclosed to a health oversight agency for activities authorized by law, such as, audits, inspections, investigations, licensure actions or other legal proceedings.
9. Coroners, Medical Examiners, Funeral Directors, Organ Procurement Organizations.
10. To avert a serious threat to health or safety-any disclosure would be made only to someone able to prevent the threat of safety to you/your child, the public or another person.
11. Research-only under your specific disclosure.
12. Workers Compensation.
13. Law Enforcement-as required by law to comply with reporting requirements including, but not limited to: complying with court orders, warrants, subpoenas, summons, identifying or locating a fugitive, missing person or material witness, when information is requested about the victim of a crime if the individual agrees, to report information about a suspicious death, to provide information about criminal conduct occurring at the agency, or information about emergency circumstances about a crime.
14. National Security and Intelligence Activities, Protective Services for the President and others.

Records
We will review all testing results during our meetings with parents/guardians and offer you opportunities to review raw testing data with us. You will receive a written report that summarizes our findings. This report will include a summary and interpretation of all individual testing, as well as impressions from individual observations and consultations conducted as a part of a comprehensive, individual behavioral evaluation. Upon your request, we are happy to provide you with a written summary of our impressions from other meetings, consultations, or observations as well. We will forward copies of any reports or written summaries to others only with specific, written consent from you. Because of the proprietary nature of testing materials, we will release raw testing data only to other appropriately credentialed professionals (except as otherwise required by law).

Legal Proceedings
If you are involved in a court proceeding and a request is made for information concerning our professional services, we cannot provide any information without your written authorization or a court order. However, a court order may force us to reveal information. In that case, we will reveal only the minimally acceptable amount of information. If you are involved in or are contemplating litigation, you should consult with your attorney to determine whether a court would be likely to order us to disclose information. Also, if a client files a complaint or lawsuit against anyone affiliated with Progressive Option Support Services, we may disclose any and all relevant information regarding that client we deem necessary in order to defend ourselves.

Confidentiality, Records, and Release of Information
Behavioral services are best provided in an atmosphere of trust. Because trust is so important, all services are confidential except to the extent that you provide us with written authorization to release specified information to specific individuals, or under other conditions and as mandated by Progressive Option Support Services and Federal law and our professional codes of conduct/ethics. These exceptions are discussed below.

To Protect the Client or Others from Harm
If we have reason to suspect that a minor, elderly, or person with a disability is being abused, we are required to report this (and any additional information upon request) to the appropriate state agency. If we believe that a client is threatening serious harm to him/herself or others, we are required to take protective actions, which could include but not limited to, notifying the police or an intended victim, a minor’s parents, or others who could provide protection, or seek appropriate hospitalization.

Professional Consultations
Board Certified Behavior Analysts and other professionals providing ABA services will routinely consult about cases with other professionals. Therefore, we make every effort to avoid revealing the identity of our clients and any consulting professionals are also required to refrain from disclosing any information we reveal to them. If you want us to talk with or release specific information to other professionals with whom you are working, you will first need to sign an Authorization that specifies what information can be released and with whom it can be shared.

Your Authorization is Required for Other Uses of Protected Health Information
Progressive Option Support Services will use and disclose protected health information (other than described in this Notice or required by law) only with your written authorization. You may revoke your authorization to use or disclose protected health information in writing, at any time. If you revoke your authorization, we will no longer use or disclose your protected health information for the purposes covered by the authorization except where we have already relied on the authorization.

Our Responsibility Regarding You/Your Child’s Protected Health Information
Progressive Option Support Services is required by law to:
Maintain the privacy of your health information.
Provide you with a notice as to our legal duties and privacy practices with respect to information we collect and maintain about you.
Abide by the terms of this notice.

Notify you if we are unable to agree to a requested restriction.
Inform you promptly if a breach occurs that may have compromised the privacy or security of your information.

We reserve the right to make changes to this Notice whenever there is a material change to the uses or disclosures, your individual rights, our legal duties, or other privacy practices stated in this Notice. Any changes made will affect the protected health information we maintain at that time. We will provide a revised copy of the notice to parents/legal guardians upon request on or after the effective date of revision.

WE WILL NOT USE OR DISCLOSE YOU/YOUR CHILD’S PROTECTED HEALTH INFORMATION WITHOUT YOUR AUTHORIZATION, EXCEPT AS DESCRIBED IN THIS Policy.

If you have any questions regarding this Notice or wish to receive additional information about our privacy practices, please contact our office. If you believe your privacy rights have been violated, you may file a complaint at our service location either in person or by mail.